Deliveroo Drivers BE

Self Serve Bookings

SSB - Time Away

• Do I have to inform you of my absence? And inform you when I'm back?

In-App Earnings

Earnings - Invoicing

• Where do I find my invoices?
• When will I receive my invoice? When will I be paid?
• How does the invoicing work ?
• How can I get paid early?
• How to claim my direct transfer?
• How long does it take for my bank transfer to process?

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Earnings - Fees

• How much am I paid?
• Why do the calculation for P2P earnings and self-employed earnings differ one from another?
• Will I be paid more if my order takes longer than estimated on the app or if I take a different route?
• How to check my total earnings?
• What earnings do I get if I ride a scooter or an e-bike?
• If I choose to unassign myself from an order after accepting it, will I still be paid the administration costs?

Earnings - Stacked orders

• What is a stacked order?
• What is the benefit of a stacked order?
• How are my earnings for stacked orders calculated?
• Is it possible to not wait and even refuse the second part of a stacked order?
• What about the waiting time for a stacked order?

Earnings - Bonusses

• I have questions regarding the Zone Bonus
• Why can't P2P riders have bonusses?
• Is there a referral bonus?

Widget RC

Deliveroo, what, how and for whom? (parallel to RC)

• I would like to become a rider
• How does the payment system work?
• Can I choose my own hours?
• Which status do I need to ride with Deliveroo?
• How do I become a rider with Deliveroo and which equipment do I need?
• I've already sent my documents to register as a rider. But I still don't have an answer.

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Onboarding (Old Zendesk Macros)

• I bought my kit on Shopify but my application is still ongoing.
• I don't have a VAT number because I am still a student

App

• I have a problem with an order
• Where can I find the rider app?
• I can't log in into the rider app.

Requirements

• I'm a minor. Can I still ride with Deliveroo?

Insurance

• I just had an accident. What should I do?
• I'm not a Deliveroo courier, but I had an accident with a Deliveroo courier. What should I do?
• What am I insured for?
• What am I not insured for?
• How do I know if I have the right scooter personal liability insurance for Deliveroo?
• Do I need to have additional personal insurance or does Deliveroo cover everything?

Status

• I am a student
• I would like to have more info about the student-self-employed status
• I would like to have more info about the P2P status
• I would like to have more info about the self-employed status
• Am I a P2P rider or a self-employed rider?
• Do I have to pay taxes? How much?

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Vehicule

• On which types of vehicles can I ride?
• Can I do deliveries by car?
• I want to change to a scooter/ an e-bike/ a bike. How can I change?

Kit

• How does the Rider Basic Kit look like?
• How can I get my kit?
• I already have my rider kit and don't want to buy a new one.
• Am I obliged to use the Deliveroo backpacks and other Deliveroo material?
• What if my gear is broken?

Account

• I would like to ride with Deliveroo again
• How do I change my bank account number?
• How do I change my phone number?
• Is it possible to have a replacement?
• How do I find my rider agreement?
• Can I change the language of the e-mails or Roosletter?

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Orders

• I've been waiting for an order for too long !
• Something happened during a delivery
• How many riders are there per order?

Privacy Policy

• Rider Privacy Policy

Contact

• I can't find what I am looking for
• I would like to call Deliveroo or to meet a member of the team in person.

In App FAQ

FAQ

• Info
• Rider privacy policy and cookie policy
• Contact for non live orders
• Address Restaurants Wrong Pin
• Tax obligations EN
• Fiscale verplichtingen NL

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